Last updated: 1 January 2025
Neighbour Choco Bean Pty Ltd (ABN 83 702 781 691) is committed to protecting the privacy of every person who visits our website, contacts our team, or orders our artisan food and bakery products. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
1. Who we are
Neighbour Choco Bean Pty Ltd is an artisan food and bakery producer based in Melbourne VIC. We supply handcrafted chocolate and baked goods to households, cafés and local businesses across greater Melbourne. Our website address is neighbourchocobean.online.
2. The kinds of personal information we collect
We only collect personal information that is reasonably necessary for our functions and activities. Depending on how you interact with us, this may include:
- Your name and contact details, such as your email address, when you send us an enquiry or request a quote;
- Delivery addresses and delivery instructions when you place an order;
- Business name, billing details and purchase order information for wholesale customers;
- Dietary preference or allergen information that you choose to share with us so we can meet your needs safely;
- Records of communications between you and our team, including emails and enquiry forms;
- De-identified website usage information, such as pages visited and browser type.
We do not collect sensitive information (such as health or biometric data) unless you voluntarily provide it for a specific purpose, for example allergen advice, and we have your consent to use it for that purpose.
3. How we collect personal information
Wherever practicable, we collect personal information directly from you. This occurs when you:
- Complete a form on our website, including our contact or quote request pages;
- Email us at ceo@neighbourchocobean.online;
- Place an order for delivery or arrange a wholesale supply agreement;
- Speak with us at markets, tastings or community events in Melbourne VIC.
We may also receive limited information from third parties you deal with, such as a delivery service or a referral from another business, where it is reasonable and lawful to do so.
4. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- Respond to enquiries and prepare accurate quotes for our products and services;
- Fulfil orders, arrange delivery and process payments securely;
- Provide allergen and product information relevant to your needs;
- Manage our wholesale and supplier relationships;
- Improve our products, website and customer experience;
- Comply with our legal, food-safety and regulatory obligations in Australia.
We will not use or disclose your personal information for any secondary purpose unless you would reasonably expect us to, you have consented, or the use is otherwise permitted by law.
5. Direct marketing and your opt-out rights
Where you have consented or reasonably expect us to, we may occasionally send you news about seasonal products, market stalls or special releases. Every marketing communication will include a simple way to opt out. If you no longer wish to hear from us, simply reply to any email or write to ceo@neighbourchocobean.online and we will update your preferences promptly, in line with APP 7.
6. Disclosure of personal information to third parties
We treat your personal information as confidential. We do not sell, rent or trade it. We may disclose it only to:
- Trusted service providers who help us operate, such as website hosting, payment processing and courier partners, and only to the extent necessary to perform their services;
- Professional advisers, such as accountants or auditors, where required;
- Government bodies, regulators or law enforcement where we are legally required to do so.
Some of our service providers may store data outside Australia. Where that occurs, we take reasonable steps to ensure they handle your information in a manner consistent with the Australian Privacy Principles, as required by APP 8.
7. Quality and security of personal information
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, and that it is protected from misuse, interference, loss and unauthorised access or disclosure. Our safeguards include secure systems, access restrictions and careful handling practices across our Melbourne VIC premises. We keep personal information only for as long as it is needed for the purposes set out in this policy or as required by law, after which we securely destroy or de-identify it.
8. Access to and correction of your personal information
Under APP 12 and APP 13, you may request access to the personal information we hold about you, and ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@neighbourchocobean.online with details of your request. We will respond within a reasonable time. There is generally no charge for access or correction requests.
9. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our pages. You can adjust your browser settings to reject cookies or delete them at any time; the website will still function, though some convenience features may be limited.
10. Links to other websites
Our website may contain links to third-party sites for your convenience. We are not responsible for the privacy practices of those sites, and we encourage you to review their own privacy policies before providing personal information.
11. Notifiable data breaches
If we become aware of an eligible data breach affecting the personal information we hold, we will act quickly to assess and contain it, and we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
12. Making a privacy complaint
If you have a concern about how we have handled your personal information, please contact us first so we can resolve it:
Neighbour Choco Bean Pty Ltd
Email: ceo@neighbourchocobean.online
Melbourne VIC, Australia
We will acknowledge your complaint promptly and aim to provide a written response within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be published on this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.
14. Contacting us about privacy
If you have any questions about this Privacy Policy or how Neighbour Choco Bean Pty Ltd handles your personal information, please get in touch via our contact page or email ceo@neighbourchocobean.online. You can also learn more about our story, browse our services, see the areas we serve, or request a quote for your next order of artisan chocolate and bakery goods.